What do you appreciate most about the collaboration with Key Logistics?
– The personal connection. I attended the Christmas party with their other customers who have worked with Key Logistics for many years. It was clear how much they appreciate Key Logistics and their professional and friendly relationship with the customers, and their ambition for everyone to thrive in business.
How has the Corona crisis affected your shipments?
– It has been very challenging! First, there was the lockdown, then the lack of containers due to ships and containers waiting off the west coast of the USA and Europe downgraded in priority. Then all the drivers got Covid19, and then came the Chinese New Year and the following quarantine. Last fall, my goods nearly didn’t get on the boat, but Key Logistics talked directly to their contacts and solved it.
Would you recommend others to go for direct import, and what advice would you give them?
– I would definitely recommend it. Read up on how to do it and create relationships. For example, I do not know Chinese, but I can talk to my agent, who has people in place who speak Chinese. The same thing applies to Key Logistics. It’s good to have someone holding my hand, and I can ask them about anything and everything without feeling stupid. They are both knowledgeable and friendly, and there is always someone to talk to to get help.
Linda emphasizes planning for delays and additional costs such as customs and unforeseen events. She says that it is seldom a straight path, but you need to get in the car, see where the road turns, and explore the side tracks. They can lead to new business ideas. She adds with a laugh:
– No one remembers a chicken! You have to dare to get somewhere.